Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Actively looking for ways to help people.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Being aware of others' reactions and understanding why they react as they do.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Talking to others to convey information effectively.
Adjusting actions in relation to others' actions.
Communicating effectively in writing as appropriate for the needs of the audience.
Understanding written sentences and paragraphs in work related documents.
Understanding the implications of new information for both current and future problem-solving and decision-making.