Service Orientation
-
Actively looking for ways to help people.
Active Listening
-
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness
-
Being aware of others' reactions and understanding why they react as they do.
Coordination
-
Adjusting actions in relation to others' actions.
Monitoring
-
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking
-
Talking to others to convey information effectively.
Reading Comprehension
-
Understanding written sentences and paragraphs in work related documents.
Critical Thinking
-
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management
-
Managing one's own time and the time of others.
Writing
-
Communicating effectively in writing as appropriate for the needs of the audience.